These Terms of Service govern your use of the Panvor website and your purchase of products from our store.

By accessing our website or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use our website or place an order.

1. About Panvor

Panvor is a business offering handmade pet products and accessories to customers in the United States.

Our products may include pet furniture, feeding stations, beds, cat products, dog products, and other pet accessories available through our website.

2. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, prices, and other product information displayed on our website are accurate.

Product colors and appearance may vary slightly depending on your device screen and the natural characteristics of the materials used.

We may update product information when necessary.

3. Prices

Product prices are displayed on the website at the time of purchase.

Prices may change from time to time. Any price change will not affect an order that has already been accepted.

4. Orders

When you place an order, you are making a request to purchase the products selected in your order.

After an order is placed, we may review the order information before processing it.

We reserve the right to cancel an order when necessary, including in cases involving incorrect pricing, product availability, suspected fraudulent activity, or other circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, the amount paid for the cancelled order will be refunded.

5. Payment

We accept major payment methods, including major credit and debit cards, as available at checkout.

Payment must be successfully completed before an order can be processed and shipped.

6. Shipping

Panvor currently ships orders within the United States.

Our standard estimated processing and delivery times are:

• Handling time: 1–2 business days
• Transit time: 2–4 business days
• Estimated total delivery time: 3–6 business days

Orders placed before our 5:00 PM Eastern Time order cut-off may begin processing according to our normal handling schedule.

Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, severe weather, or other transportation disruptions.

7. Returns and Refunds

Our return and refund terms are described in our Return & Refund Policy.

Please review that policy before requesting a return or refund.

8. Website Use

You agree to use our website only for lawful purposes and in a way that does not interfere with the operation or security of the website.

You must not attempt to gain unauthorized access to our website, systems, or accounts, or use the website to engage in fraudulent or unlawful activity.

9. Intellectual Property

The content available on the Panvor website, including text, photographs, graphics, logos, product descriptions, and other materials, may belong to Panvor or its respective owners.

You may not reproduce, copy, modify, distribute, or use our website content for commercial purposes without appropriate permission.

10. Third-Party Services

Our website may use third-party services to provide certain functions, such as payment processing, shipping, website functionality, or other services necessary to operate our store.

Your use of third-party services may also be subject to the terms and policies of those providers.

11. Changes to These Terms

We may update these Terms of Service from time to time.

When changes are made, the updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us

If you have questions about these Terms of Service, please contact Panvor using the information below.